Overview
If you want to modify your Support Center to let's say remove all its content and post a redirection message to your customers or end-users to a different site, you can do so by modifying the templates. The associated template is the header.
Prerequisite
- Admin access with "update templates" permission.
Solution
- Log in to the Admin Control Panel
- From the Home tab, click Templates.
- NOTE: We recommend you backup your templates before making changes to them. If you wish to do so, click Import/Export.
- Click Templates and select the relevant template group.
- Click General and look for the
headertemplate. - Replace the <body> tag and all that follows it.
- For example:
<body class="bodymain">
<div id="main">
<p class="fo">This is where your custom redirection message should be added!</p> -
If you wish to use a message with a hyperlink to the new site, you will also utilize an anchor link such as:
<p class="fo">Brewfictus Support has moved! please find us at:</p><a href="https://brewfictusnew.com/s">Brewfictus Support Site</a>
- For example:
- Click Save when done.
- Refresh the Support Center page to see the update.
You may want to visit the Best Practices for Editing Kayako Classic Templates and how to Review Version History articles for references.