You may want to add your own SSL certificate to your Kayako Classic OnDemand default domain (e.g., brewfictus.kayako.com). This article covers information that answers this query.
Secure Sockets Layer (SSL) technology protects online transactions and helps increase trust in your Web site.
If you are using a default Kayako Classic OnDemand domain such as 'brewfictus.kayako.com' or any sub-domains, then you don't need to purchase your own SSL because these domains are protected by a “wildcard” SSL certificate. You only need to purchase an SSL certificate for your Kayako Classic custom domain (e.g., brewfictus.mycompany.com).
However, default Kayako Classic OnDemand domains are not HTTPS or SSL enabled by default. Hence, if you want to have this enabled for your domain, you need to send a request to the support team to get this done.
- Click the Submit a ticket button at the top or at the bottom of this page. If you already have an open ticket with us for this issue, then skip this step (use the existing ticket).
Provide your domain name (e.g., domain.kayako.com).
The support team will forward your request to the SaaS Ops team for processing. Please note that the old helpserve.com domain does not support SSL. Therefore, if you are using a helpserve.com domain (ex: support.helpserve.com) and you want to implement SSL on it, the domain needs to be migrated to a kayako.com domain first. If you wish to do so, include this information in your request.
For support agents, if you receive this request from a customer, follow the process from the Submitting SaaS Requests for Enabling HTTPS Forceful Redirection article.