While configuring the SMTP connection type in Kayako Classic, you might wonder if STARTTLS is an option that you can select for your encryption type. This article provides the answer to this concern.
Kayako Classic allows you to select the type of SMTP server that you have configured to send the emails. The SMTP server can be a Non-SSL, TLS, SSL, SSL v2, or SSL v3 depending upon the encryption supported by the SMTP server.
We are sorry to inform you that STARTTLS encryption is currently not an option and has been identified as a feature enhancement. We have conveyed the information to our product team already.
For agents, follow the Submitting a Feature Request - Agent Guide if you received such a request from a customer.