When running the setup script to upgrade or install Kayako Classic, the following error may appear:
PHP Fatal error: Allowed memory size of 134217728 bytes exhausted...
This article provides information on how to fix this issue.
The cause of this error is that your system does not meet the recommended PHP and MySQL parameters required for Kayako Classic. These are the following:
These settings are done in the PHP configuration file php.ini and MySQL my.ini file of the server on which you are installing the helpdesk.
The recommended parameters are specified in the Kayako Classic Server Configuration and System Requirements article under the Recommended PHP/MySQL Parameters section.