You might encounter a problem with the following error while the system is trying to insert into the 'swbayeswords' table:
AutoExecute Query: INSERT swbayeswords (array (
'word' => 'httpsurldefenseproofpointcomv2urluhttp-3a__wwwxxxcomcom&ddwigaq&
This was a bug identified in older versions and the issue was fixed in version 4.93.08 and higher.
If you are experiencing this issue and you are using a version older than Kayako Classic 4.93.08, upgrade your instance to the latest version.
- For Kayako Classic (Download), to upgrade your instance, please visit the Upgrading or Downgrading Your Kayako Classic Download article for guidance.
- For Kayako Classic (OnDemand), please contact our support team by clicking the Submit a ticket button at the top of this page. We will facilitate the upgrade of your helpdesk in the backend.
Note: To check the version of your Kayako Classic installation, please see the instructions provided in the KB article Identifying a Kayako Classic Version.