When you log in to your Kayako Classic instance, you may encounter an issue where the page load partially blank and most of the elements are not showing just like the sample image below:
This article provides the steps on how to resolve this issue.
Refreshing the page or clearing the browser cache cookies, and history files will help resolve this issue.
A. Refresh the Kayako Classic Page
Refreshing a webpage will cause your web browser to bypass the cache of files for a website that it has previously downloaded and instead download all of the files freshly. This ensures that you get the latest version of the website.
- Windows: CTRL + F5
- MAC: Command + Shift + R or Command + Option + R
Should the problem persist, proceed to clear the cache, cookies, and history files.
B. Clear cache, cookies, and history files
Browser-related issues are typically caused by damaged browser cache or history files. Click the links below for instructions on how to clear your browser cache and cookies for popular browsers.
NOTE: If you are using a browser that is not listed above, check your browser documentation by searching the internet or check with the software manufacturer for assistance.