When CAPTCHA is enabled for ticket submission, users are required to complete the challenge to differentiate a human user from a computer while submitting tickets or during registration. If you are using Kayako Classic as an internal ticketing tool for example and you don't feel the need for this protection, you may disable it.
NOTE: CAPTCHA is used in Kayako Classic helpdesk to avoid spam emails and registrations initiated from an automated script. The recommended setting is to keep it enabled.
To disable CAPTCHA on ticket submission:
- Log in to the admin control panel.
- From the Home tab click Settings, then click Tickets.
- Select No on the 'Require users to complete a CAPTCHA when submitting tickets' option.
- Click Update to save the changes.