Are Emails Going Out of a Pipe Email Queue Being Sent Through Kayako's SMTP?

Overview

You might have set a Pipe email queue in Kayako Classic and wondering if the outgoing emails are sent through Kayako's SMTP.

Information

A Pipe email queue is one of the three types of mailboxes in Kayako Classic (2 others are POP3 and IMAP). All these mailbox protocols are for incoming mails only.

For outgoing emails, regardless of the mailbox type, it will use either Kayako's own mail server or an external SMTP server depending on what was set in your email settings.

By default, Kayako will use the server's own mail handler, which is the 'PHP mail() function', to send emails (PHP mail()) unless an SMTP server is configured. To change this or to check the outgoing email handler configuration:

1. Log in to the admin control panel.
2. From the Home tab, click Settings.
3. Click Email and scroll down to the SMTP settings.
4. Select Yes (to use an external SMTP server) or No (to use Kayako's default mail handler) depending on your need.
5. Click Update to save your changes.