You may want to update or upgrade your Kayako Classic instance or software to the latest or higher version available and may wonder what is required to accomplish this task.
You need an active Kayako Classic subscription to upgrade or update your instance. An active subscription means your account is up-to-date and the license has not expired due to payment issues or unsettled bills.
- For download customers, you need to access the my.kayako.com portal which requires an active subscription to download the build or installation files as well as the license key.
- You also need to make sure you're meeting the Kayako Classic Server Configuration and System Requirements before upgrading your instance.
- To upgrade your Kayako Classic download instance, please visit the Upgrading or Downgrading Your Kayako Classic Download article for guidance.