You may wonder what versions of Kayako Classic are available for download and for how long these versions are available.
Kayako continuously makes improvements to the software and release new versions periodically. New versions released are automatically posted on the My.kayako.com portal under My Orders. (see screenshot below)
Therefore, if you want to see the most recent version available, simply login to the My.kayako.com portal using your registered email address.
NOTE: You need an active Kayako Classic subscription to access this portal.
Every new software update comes with a release note that provides details on issues fixed and improvements which you can find on the Software Updates & Release Notes page.
In terms of how long these versions are available, we don't have a definite timeline as to when they get deprecated. We usually keep some older versions available in the backend for those stuck in an environment that does not support the latest versions of Kayako Classic. If you find yourself in this situation, you may visit this article.
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