You might ask why your subscription is billed monthly when you have signed an annual contract which is renewed every year.
Please be informed that contract term (e.g., annual) is different from your billing frequency which can be monthly or annually.
- Annual payment - you may agree to an annual billing frequency where you will receive one (1) invoice covering one (1) year period. This means you are essentially paid in advance for the next twelve (12) months.
- Monthly payment - a monthly rolling invoice (in the beginning of every month) is generated for customer paying on a monthly basis. On monthly basis, there are a total of twelve (12) invoices which is equivalent to one (1) year signed contract.
Hence, you can be on an annual contract term which mean we are obliged to provide you the service for one (1) year, but gets a monthly invoice and pays your subscription on a month-to-month basis.
If you have additional questions about this, you may contact our Sales team by sending an email directly to Sales@kayako.com.