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Kayako Classic Release Notes & Known Issues

Author: Teague James

Overview

All Kayako Classic Release Notes and Known Issues are published in this article which is updated as new releases are published.

Defects Resolved

April 2023

January 2022

  • KAYAKOC-426: Recent Invoices are not visible in my.kayako.com portal
  • KAYAKOC-435: Security Vulnerability - SQL Injection in Newsletter code
  • KAYAKOC-438: Text from emails charset in GB2312 are stripped of the text
  • KAYAKOC-439: XSS in /visitor/index.php?/LiveChat/Chat/Request/_proactive=
  • KAYAKOC-440: Sessions are logging out unexpectedly
  • KAYAKOC-29253: Follow-up replies erase line breaks from signature
  • KAYAKOC-29265: Ampersand in Department Name Rendering Incorrectly in Dropboxes
  • KAYAKOC-29379: Exception when visiting news item as a Guest User 

December 2021

  • KAYAKOC-24446: Kayako Classic app for iOS: Problem with sliding a conversation left or right.
  • KAYAKOC-25502: The "target" attribute in a hyperlink is not rendered in the ticket view in Staff CP and Kayako Help Center

October 2021

  • KAYAKOC-25305: Mailto hyperlinks are incorrectly generated if uppercase characters are present in the email address before the @ symbol
  • KAYAKOC-20420: Placeholders are not converted on HTML links
  • KAYAKOC-25469: Auto close rule is triggering despite the ticket status being changed to another Resolved status
  • KAYAKOC-25464: HTML is not removed from a ticket's Subject line the way it is in the message body
  • KAYAKOC-25476: Restricting ticket status permission causes duplicate display of existing status.
  • KAYAKOC-23545: Some Arabic characters aren't parsed correctly
  • KAYAKOC-22839: XSS vulnerability. Kayako Classic. Ver. 4.93.20

September 2021

  • KAYAKOC-25305: If the portion before @ contains an uppercase character, the mailto hyperlink will be generated starting from the characters following the last uppercase character in the email address. 
  • KAYAKOC-20420: Placeholders don't work on HTML links when using a macro 
  • KAYAKOC-24107: Emails are not being displayed in the From field when replying to tickets

August 2021

  • KAYAKOC-23136: 'Filter Responses' option is not working under Canned Responses of live chat.
  • KAYAKOC-24993: An Undefined Index error is logged when accessing ticket views. 

July 2021

  • KAYAKOC-23616: Error logged when closing ticket from help center"

June 2021

  • KAYAKOC-23833: HTML can be injected when a user updates their full name.
  • KAYAKOC-24223: Text within angle brackets are removed from ticket posts
  • KAYAKOC-23839: Ticket replies created through API are stripped of line breaks when using multi-line signatures.
  • KAYAKOC-15448: The iOS app shows HTML tags in the conversations.

May 2021

  •  KAYAKOC-21756: The definition and description are incorrect on the Permissions (Staff) tab in the Staff Control Panel > News > Insert News.
  • KAYAKOC-20724: The setting Overdue ticket background color is not working for tickets with Reply Overdue Deadline set to Overdue. 
  • KAYAKOC-21735: Using the REST API POST request on TicketCustomFields can cause the creation of duplicate rows in the database.
  • KAYAKOC-21778: Kayako sends the news email even to the restricted user group.
  • KAYAKOC-20939: Option 'Use file attachment type whitelist' is not working if an attachment with no extension is sent via email.
  • KAYAKOC-21703: 'count' function calls failing due to the variable being null.
  • KAYAKOC-22902: 'Disabled' SLA plan in the user profile is being applied on the ticket.
  • KAYAKOC-19940: Password fields are not required when password protection is enabled in Template Groups.
  • KAYAKOC-19456: TinyMCE vulnerability CVE-2020-12648.

April 2021

  • KAYAKOC-13909: Allow some HTML tags option is not working. 
  • KAYAKOC-19807: The default Language ID is set to 0 for User Registration via Support Center Portal. 
  • KAYAKOC-9240: Editor preview not displaying cell width and height correctly for tables. 
  • KAYAKOC-20380: Merging of User Organizations with no users linked and a User Organization with users linked fails. The users that were not linked to any User Organizations are incorrectly linked with the User Organization with existing users linked. 
  • KAYAKOC-8666: Knowledgebase article is not showing under correct sub-category if linked to more than one sub-category. 
  • KAYAKOC-18472: KQL - grouping by linked list customfield as X returning a serialized value instead of unserialized value. 
  • KAYAKOC-19722: Next/Submit ticket button stops working after using the Back button in Firefox 80.0.1. 
  • KAYAKOC-22006: Uncaught Exception syntax error, Unexpected end of file error for instances running PHP version < 7.3 that should normally point to a PHP mismatch. 
  • KAYAKOC-19929: REST API documentation link in Admin CP -> Rest API -> API Information of a Kayako Classic Instance is incorrect. 

March 2021

  • KAYAKOC-21781: PHP Warning is displayed on the home page for the Admin panel. 

December 2020

  • KAYAKOC-20886: A KQL query was causing connection spikes on KC OnDemand servers, this query was optimized. 
  • KAYAKOC-20335: Any email addresses wrapped within an HTML tag were rendered incorrectly. 
  • KAYAKOC-20347: Fatal error when SLA is updated on the ticket with a reply. 
  • KAYAKOC-19064: Private canned responses visible to anyone on the Kayako Desktop application. Private canned responses should only be visible to the staff member that created them. 
  • KAYAKOC-20174: Metatype mismatch error in the Diagnostics Result step when installing/upgrading Kayako Classic Download. 
  • KAYAKOC-20021: HTML Tags in the staff signature were being stripped and not processed in staff replies. 
  • KAYAKOC-18658: One of the required fields is empty error message was being displayed upon the visitor's login to the helpdesk. 
  • KAYAKOC-20735: The Name text box is missing on the form used by visitors when live support is offline. 
  • KAYAKOC-19644: Session expiry settings in Admin CP -> Settings -> Security were not working. 
  • KAYAKOC-11827: When Mass Replies are sent from Staff CP or when a reply is sent from mobile apps, the formatting on staff replies was being stripped. 

November 2020

  • KAYAKOC-20600: Email addresses in incoming emails are getting truncated and stripped off. 
  • KAYAKOC-19128: Error - AutoExecute Query: INSERT swbayeswords. 
  • KAYAKOC-20349: On error, server leaks full path details to a visitor. 
  • KAYAKOC-16004: Permissions: Staff "User organization" permissions are not being fully implemented. 
  • KAYAKOC-20337: The text for buttons is showing in the English language while logged in with the Russian language. 

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Release Notes Archive

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Known Issues

Issues that are known, but not yet resolved through a release are listed here.

Description JIRA ID Expected Release
     

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