Go to New Kayako
Overview
Modifying the details for your billing information can be done in my.kayako.com, as explained in our article on Checking or Updating Billing Information Through My.Kayako.com. However, it may be the case that you require the assistance of Support to add a new billing account to which invoices should be addressed.
Information
If you wish that a new contact be added to your billing account, please raise a Support ticket with the following information:
- Full name of the contact
- The email address to which invoices should be addressed
- A contact phone number
- The complete billing address and postal code
- Confirmation that the new contact should be billed all future invoices
Please ensure that your request comes from an account that can be validated against your billing information so that it is addressed in a timely manner.
Note: If you no longer have access to a previously registered email address for the account, you will need to include the following information in your request:
- Copy of recent invoice
- The billing email address and mailing address previously registered on the account
