Modifying the details for your billing information can be done in my.kayako.com, as explained in our article on Checking or Updating Billing Information Through My.Kayako.com. However, it may be the case that you require the assistance of Support to update your current billing details, including the following:
- Billing address
- Main email on the file
- Phone number
If you wish that a new contact be added to your billing account, please raise a Support ticket specifying the field that should be modified and the new value it should have.
Please ensure that your request comes from an account that can be validated against your billing information so that it is addressed in a timely manner.
- Copy of recent invoice
- The billing email address and mailing address previously registered on the account