Overview
Occasionally, you may be interested in having invoices for your Kayako subscription delivered to an email address in addition to the one used for your billing details.
Information
It is possible for Support Agents to add an email address to which invoices may be sent. If you wish that your invoices be delivered to an additional email address, aside from the one used in your billing account, please raise a support ticket with the email address(es) to which invoices should be delivered.
Please ensure that your request comes from an account that can be validated against your billing information so that it is addressed in a timely manner.
- Copy of recent invoice
- The billing email address and mailing address previously registered on the account
As a side note, know that you may modify the details for your billing information in my.kayako.com, as explained in our article on Checking or Updating Billing Information Through My.Kayako.com.