Overview

As a Kayako Classic On Demand customer, you are unable to delete/empty tickets from the Trash folder and as a result, the trash folder keeps growing.

Solution

Kayako Classic On-Demand customers facing this problem should raise a support ticket and include information on whether to completely empty the trash folder for your Kayako Classic instance or alternatively specify a date range for the tickets to be deleted from the trash. This will be done in the back-end by the infrastructure team.

Include the following information when raising the ticket:

• Your Kayako Classic instance name (e.g. brewfictus.kayako.com).
• Information on whether to empty the entire trash or date range if you wish to retain certain tickets in the folder.

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Support agents will subsequently raise a Change Request Jira with the SaaS Team to accordingly empty trash as requested for the customer's instance from the back-end.

Refer to the Kayako Classic Component Routing Table for Jira creation instructions.

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