As a Kayako Classic On Demand customer, you are unable to delete/empty tickets from the Trash folder and as a result, the trash folder keeps growing.
Kayako Classic On-Demand customers facing this problem should raise a support ticket and include information on whether to completely empty the trash folder for your Kayako Classic instance or alternatively specify a date range for the tickets to be deleted from the trash. This will be done in the back-end by the infrastructure team.
Include the following information when raising the ticket:
- Your Kayako Classic instance name (e.g. brewfictus.kayako.com).
- Information on whether to empty the entire trash or date range if you wish to retain certain tickets in the folder.
Support agents will subsequently raise a Change Request Jira with the SaaS Team to accordingly empty trash as requested for the customer's instance from the back-end.
Refer to the Kayako Classic Component Routing Table for Jira creation instructions.