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Overview
You would like to have your license key reissued with a different domain but the my.kayako.com portal is down or inaccessible.
Information
Support agents can only generate and re-issue Kayako Classic license keys after my.kayako.com becomes accessible.
<supportagent>
Confirm if there is a reported SaaS outage affecting the my.kayako.com portal and create an outage Jira as outlined in the Kayako Classic Component Routing Table if necessary.
Inform the customer accordingly and place the ticket on hold to be actioned once the outage is resolved.
</supportagent>
