Overview

As a Kayako customer it is important that you are able to recognize if your Kayako product is The New Kayako or Kayako Classic as both have different knowledge bases and tickets are raised from different helpdesk forms:

• The New Kayako helpdesk (raise a ticket)
• Kayako Classic helpdesk (raise ticket)

If you are not sure about the Kayako product that your company is using, here is a list of methods that can be used to differentiate both.

Admin Login

Append "/admin" to the instance URL (For example: company.kayako.com > company.kayako.com/admin)

The New Kayako:

Kayako Classic:

Instance version in source code

The easiest way is to right-click > view page source > search version on the source code.

Version 5.0 is The New Kayako:

Any older version is Kayako Classic, and will show the product:

Login panel

If it has this login panel, it's Kayako Classic:

Live chat/messenger

The New Kayako (usually at the bottom right side of the instance):

Kayako Classic (usually at the top left, under the login screen):

<supportagent>

License Type

See Identifying Kayako License Type and Details

• The New Kayako: Inbox, Growth, Scale, and Enterprise
• Kayako Classic: Case, Engage, and Fusion

</supportagent>