The Kayako Classic 4.97.x releases contain fixes for several issues. This article describes the problems that have been fixed in each version and provides their reference IDs.
- If you are using Kayako Classic OnDemand, your software upgrade will be facilitated in the backend. If you wish to upgrade now, please click the Submit a ticket button (at the top right-hand side of this page) to request an upgrade.
- If you are hosting Kayako Classic by yourself, please follow the instructions in the article: Upgrading or Downgrading Your Kayako Classic Download Helpdesk.
- Find out more about our product at the Kayako Classic page.
- KAYAKOC-31951 | Problem with encoding/decoding on edit reply
The internal tracking of fixes and releases can be found here: KAYAKOC Project Releases.
Also, agents with access to GitHub can see the full release/fix history HERE
If you find new releases that are not documented yet in this KBA, feel free to append them.