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Essential Articles
Troubleshooting Guides
Installations & Upgrades (Download Only)
FAQs
- Escalating Support Tickets with the Kayako Classic Team
- Personal Information Stored in Kayako Classic
- Is Kayako Classic affected by Apache Log4j vulnerabilities?
- Adding Videos or Images in Knowledge Base Articles
- LoginShare Error: Invalid Data Provided: 2
- Fetching POP3/IMAP Emails Manually
Advanced Configuration
User Accounts
Reports and KQL
Custom Templates
- Error: 'Privacy Policy Required' While Submitting Tickets
- Hiding the Ticket Owner on the Helpdesk Portal
- Reviewing Template Editing History and Comparing Versions
- Creating Knowledge Bases for Multiple Brands
- Customizing Notification Email Templates
- Removing the Login Form from Your Support Site
Live Chat and Calls
Quick Start Guides
Email Configuration
- Preventing Piped Email Bounces
- Configuring and Troubleshooting Email Piping
- Email Attachment Size Limits in Kayako Classic
- Setting up Autoresponders for Different Email Queues
- Preventing Spam Emails Using Bayesian Filtering
- Using Break-Lines to Remove Previous Replies from Incoming Emails
Support Tickets
- Editing "Select Department" Form Description Text and Kayako Classic Templates
- Users Setting Priority for Their Own Tickets
- Disabling Customer Satisfaction Surveys
- Creating Tickets on Behalf of an Existing User
- Setting Automatic Ticket Follow-Ups
- Enabling a Rich Text Editor for Ticket Replies