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Essential Articles
Troubleshooting Guides
Installations & Upgrades (Download Only)
FAQs
- How to Make the Best Use of the Kayako Classic ATLAS Support Chat
- Escalating Support Tickets with the Kayako Classic Team
- Personal Information Stored in Kayako Classic
- Is Kayako Classic affected by Apache Log4j vulnerabilities?
- Adding Videos or Images in Knowledge Base Articles
- LoginShare Error: Invalid Data Provided: 2
Advanced Configuration
User Accounts
Reports and KQL
Custom Templates
- Error: 'Privacy Policy Required' While Submitting Tickets
- Hiding the Ticket Owner on the Helpdesk Portal
- Reviewing Template Editing History and Comparing Versions
- Creating Knowledge Bases for Multiple Brands
- Customizing Notification Email Templates
- Removing the Login Form from Your Support Site
Live Chat and Calls
Quick Start Guides
Email Configuration
Support Tickets
- Notifying your users of ticket status changes
- Editing "Select Department" Form Description Text and Kayako Classic Templates
- Users Setting Priority for Their Own Tickets
- Disabling Customer Satisfaction Surveys
- Creating Tickets on Behalf of an Existing User
- Configuring Kayako's Default Autoresponder Emails