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Support Tickets
Brush up on building ticket views, defining custom fields, and managing Kayako Classic support tickets.
- Editing "Select Department" Form Description Text and Kayako Classic Templates
- Users Setting Priority for Their Own Tickets
- Disabling Customer Satisfaction Surveys
- Creating Tickets on Behalf of an Existing User
- Setting Automatic Ticket Follow-Ups
- Enabling a Rich Text Editor for Ticket Replies
- Resolving Tickets Automatically Using Auto-Close Rules
- Using Tags to Organize Your Helpdesk
- Standardizing Support Procedures with Workflows
- Linking Related or Duplicate Tickets
- Setting up Recurring Tickets
- Establishing Service Level Agreements (SLAs) and Escalations
- Viewing, Sorting and Filtering Support Tickets
- Creating Custom Fields for Capturing User and Ticket Information
- Reusing Common Replies and Updates Using Macros