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Support Tickets

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Brush up on building ticket views, defining custom fields, and managing Kayako Classic support tickets.

  • Editing "Select Department" Form Description Text and Kayako Classic Templates
  • Users Setting Priority for Their Own Tickets
  • Disabling Customer Satisfaction Surveys
  • Creating Tickets on Behalf of an Existing User
  • Setting Automatic Ticket Follow-Ups
  • Enabling a Rich Text Editor for Ticket Replies
  • Resolving Tickets Automatically Using Auto-Close Rules
  • Using Tags to Organize Your Helpdesk
  • Standardizing Support Procedures with Workflows
  • Linking Related or Duplicate Tickets
  • Setting up Recurring Tickets
  • Establishing Service Level Agreements (SLAs) and Escalations
  • Viewing, Sorting and Filtering Support Tickets
  • Creating Custom Fields for Capturing User and Ticket Information
  • Reusing Common Replies and Updates Using Macros
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