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Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.

  • Escalating Support Tickets with the Kayako Classic Team
  • Personal Information Stored in Kayako Classic
  • Is Kayako Classic affected by Apache Log4j vulnerabilities?
  • Adding Videos or Images in Knowledge Base Articles
  • LoginShare Error: Invalid Data Provided: 2
  • Fetching POP3/IMAP Emails Manually
  • Setting up a Custom Domain for Kayako OnDemand
  • Discount for Academic Institutions
  • Removing the 'Live chat by Kayako' Text from Beneath the Live Chat Icon
  • Knowledge Base Search Not Returning Relevant Results
  • Live Chat Is Offline Even After Logging into the Staff Control Panel
  • Error: Uncaught Exception: Invalid data provided22 (0)
  • Using Different Company Names and Logos for Different Client Interfaces
  • Using GeoIP to Enable Map View on Kayako Desktop
  • Fetching POP3/IMAP Emails from Kayako
  • Changing the Default Colors for Ticket Statuses and Priorities
  • Translating Language Packs
  • Is My Organization Eligible For a Non-profit License?
  • User Subscription to News Articles
  • Replying to Multiple Tickets Simultaneously
  • Requesting Domain Name Change for Kayako OnDemand Site
  • Removing Staff Names from Ticket Replies
  • Controlling Commenting on Knowledge Base Articles Specific to User Groups
  • Starting a Chat Without Entering User Details
  • Difference Between AND and OR Criteria
  • Disabling Knowledge Base Article Suggestions on the Submit Ticket Page
  • Preventing Emails from Being Labeled as Spam
  • Ticket Search Not Working in the Staff Control Panel
  • Preventing Staff from Reassigning Tickets
  • Security Vulnerabilities in Kayako
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