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FAQs
Have a question about Kayako Classic? You're in the right place! Find answers to common questions here.
- Escalating Support Tickets with the Kayako Classic Team
- Personal Information Stored in Kayako Classic
- Is Kayako Classic affected by Apache Log4j vulnerabilities?
- Adding Videos or Images in Knowledge Base Articles
- LoginShare Error: Invalid Data Provided: 2
- Fetching POP3/IMAP Emails Manually
- Setting up a Custom Domain for Kayako OnDemand
- Discount for Academic Institutions
- Removing the 'Live chat by Kayako' Text from Beneath the Live Chat Icon
- Knowledge Base Search Not Returning Relevant Results
- Live Chat Is Offline Even After Logging into the Staff Control Panel
- Error: Uncaught Exception: Invalid data provided22 (0)
- Using Different Company Names and Logos for Different Client Interfaces
- Using GeoIP to Enable Map View on Kayako Desktop
- Fetching POP3/IMAP Emails from Kayako
- Changing the Default Colors for Ticket Statuses and Priorities
- Translating Language Packs
- Is My Organization Eligible For a Non-profit License?
- User Subscription to News Articles
- Replying to Multiple Tickets Simultaneously
- Requesting Domain Name Change for Kayako OnDemand Site
- Removing Staff Names from Ticket Replies
- Controlling Commenting on Knowledge Base Articles Specific to User Groups
- Starting a Chat Without Entering User Details
- Difference Between AND and OR Criteria
- Disabling Knowledge Base Article Suggestions on the Submit Ticket Page
- Preventing Emails from Being Labeled as Spam
- Ticket Search Not Working in the Staff Control Panel
- Preventing Staff from Reassigning Tickets
- Security Vulnerabilities in Kayako