Customer Accounts & Licensing

• Adding Seats for Kayako Classic Subscription
• Can you reissue a license key with a different domain while my.kayako.com is down?
• Cancelling Kayako Classic Account or Subscription
• Checking or Updating Billing Information Through My.Kayako.com
• Downloading the Key.php File for Your Kayako Account
• Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako
• Fixing the Error 'This domain name does not match the domain name in the license key file.'
• Fixing the Staff Count Exceeded Error Message
• Getting Invoices Delivered to a Different Email Address
• How can I Enable or Disable Auto-Pay?
• How Can We Update the 'key.php' File for Our Monthly License Subscription?
• How to Check Your Kayako Classic License Type and Details
• Is There a Grace Period for Our Kayako Classic License?
• Kayako Classic and the General Data Protection Regulation (GDPR)
• Kayako Classic Subscription or Account License Has Expired Error
• Paying by Bank Transfer and Wire
• Reporting the Use of a Pirated Copy of Kayako
• Request Removal of Credit Card Details
• Requesting Assistance Changing the Billing Information
• Requesting Assistance to Add a Credit or Debit Card to Your Account
• Requesting Assistance to Add a New Contact to Your Billing Account
• Requesting License Extension While Payment is Being Processed
• Unable To Download License Key Due To Inactive Order in My.Kayako
• Unable to Download License Key with Error "We are not Able to Find any Registered Domain ..."
• What Information Are Required to Wire Transfer Kayako Payments?
• What Is Required to Update Our Kayako Classic Product or Software?
• Why Are We Being Billed More Than the Active Number of Seats on Our License?
• Why Is Our Account Billed Monthly When We Are Renewing Annually?
• Why Is Our Kayako Instance Still Available Even After Canceling Our Account?
• Why is the seat count value not updating on the my.kayako.com portal after buying additional seats?