Kayako Classic Support Help Center home page
logoGo to New Kayako Sign in
Submit a request My Requests
Submit a ticket
  1. Kayako Classic Support
  2. Components
  3. Customer Accounts & Licensing

Sections

Customer Accounts & Licensing

Follow New articles New articles and comments
  • Adding or Removing Seats for Kayako Classic Subscription
  • Can you reissue a license key with a different domain while my.kayako.com is down?
  • Cancelling Kayako Classic Account or Subscription
  • Checking or Updating Billing Information Through My.Kayako.com
  • Downloading the Key.php File for Your Kayako Account
  • Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako
  • Fixing the Error 'This domain name does not match the domain name in the license key file.'
  • Fixing the Staff Count Exceeded Error Message
  • Getting Invoices Delivered to a Different Email Address
  • How can I Enable or Disable Auto-Pay?
  • How Can We Update the 'key.php' File for Our Monthly License Subscription?
  • How to Check Your Kayako Classic License Type and Details
  • Is There a Grace Period for Our Kayako Classic License?
  • Kayako Classic and the General Data Protection Regulation (GDPR)
  • Kayako Classic Subscription or Account License Has Expired Error
  • Paying by Bank Transfer and Wire
  • Reporting the Use of a Pirated Copy of Kayako
  • Request Removal of Credit Card Details
  • Requesting Assistance Changing the Billing Information
  • Requesting Assistance to Add a Credit or Debit Card to Your Account
  • Requesting Assistance to Add a New Contact to Your Billing Account
  • Requesting License Extension While Payment is Being Processed
  • Unable To Download License Key Due To Inactive Order in My.Kayako
  • Unable to Download License Key with Error "We are not Able to Find any Registered Domain ..."
  • What Information Are Required to Wire Transfer Kayako Payments?
  • What Is Required to Update Our Kayako Classic Product or Software?
  • Why Are We Being Billed More Than the Active Number of Seats on Our License?
  • Why Is Our Account Billed Monthly When We Are Renewing Annually?
  • Why Is Our Kayako Instance Still Available Even After Canceling Our Account?
  • Why is the seat count value not updating on the my.kayako.com portal after buying additional seats?
ESW Capital Company Privacy Statement Terms of Use