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Customer Accounts & Licensing
- Adding or Removing Seats for Kayako Classic Subscription
- Can you reissue a license key with a different domain while my.kayako.com is down?
- Cancelling Kayako Classic Account or Subscription
- Checking or Updating Billing Information Through My.Kayako.com
- Downloading the Key.php File for Your Kayako Account
- Error 'Something Went Wrong' When Downloading a Language Pack from My.Kayako
- Fixing the Error 'This domain name does not match the domain name in the license key file.'
- Fixing the Staff Count Exceeded Error Message
- Getting Invoices Delivered to a Different Email Address
- How can I Enable or Disable Auto-Pay?
- How Can We Update the 'key.php' File for Our Monthly License Subscription?
- How to Check Your Kayako Classic License Type and Details
- Is There a Grace Period for Our Kayako Classic License?
- Kayako Classic and the General Data Protection Regulation (GDPR)
- Kayako Classic Subscription or Account License Has Expired Error
- Paying by Bank Transfer and Wire
- Reporting the Use of a Pirated Copy of Kayako
- Request Removal of Credit Card Details
- Requesting Assistance Changing the Billing Information
- Requesting Assistance to Add a Credit or Debit Card to Your Account
- Requesting Assistance to Add a New Contact to Your Billing Account
- Requesting License Extension While Payment is Being Processed
- Unable To Download License Key Due To Inactive Order in My.Kayako
- Unable to Download License Key with Error "We are not Able to Find any Registered Domain ..."
- What Information Are Required to Wire Transfer Kayako Payments?
- What Is Required to Update Our Kayako Classic Product or Software?
- Why Are We Being Billed More Than the Active Number of Seats on Our License?
- Why Is Our Account Billed Monthly When We Are Renewing Annually?
- Why Is Our Kayako Instance Still Available Even After Canceling Our Account?
- Why is the seat count value not updating on the my.kayako.com portal after buying additional seats?