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Infrastructure

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  • "Invalid Archive Header" Error When Extracting Attachment Backup File
  • "MySQL 1064 Error" While Deploying OnDemand Database Backup
  • Accessing Kayako Classic Log Files
  • Adding SSL Certificate to Kayako Classic OnDemand Default Domain
  • Changing the Cache Folder of Kayako Classic Installation To Improve Performance
  • Changing the Helpdesk Base URL in Kayako Classic
  • Changing the Instance Backup Schedule for OnDemand
  • Dealing With Large Kayako Classic Log Files With the Message "Loading Unoptimized Cache"
  • Determining your Kayako database size
  • Difference Between Kayako OnDemand and Download
  • Disabling MySQL Strict Mode on the Server
  • Emails Forwarded to a Kayako Classic Email Address/IDs Are Bouncing Back Instead of Generating Tickets
  • Error: 'Access denied for user 'user'@'localhost''
  • Error: 'Failed opening required __swift/config/config.php'
  • Exporting a Backup of Your Tickets in Kayako Classic
  • Fatal Error: 'Call to undefined function mysql_connect()'
  • Fixing the "Warning: Zend Opcache API Is Restricted by..." Error Message
  • Getting the Attachment Size of an Instance
  • Handling PHP Deprecated Function Errors While on Kayako
  • Handling the Error 'Autoexecute query: Insert support_searchindex' When Sending Emails
  • Handling the PHP Fatal Error 'Uncaught Exception: Call to a Member Function Assign() on null' While Using the Instance
  • Historical Storage Growth of an OnDemand Instance
  • Identifying a Kayako Classic Instance Build Version Without Admin Access
  • Identifying and Checking Changes Made Within the Instance
  • Is There Any Requirement To Have Port 3306 Publicly Enabled When Hosting Kayako Classic in Azure?
  • Kayako Classic is Loading Pages With Missing Logos and Stylesheets Not Applied
  • Kayako Classic Loads Partially Blank
  • Kayako Classic OnDemand is Displaying a 502 Bad Gateway Error or a Blank Page
  • Kayako Classic OnDemand is Going Down
  • Kayako Classic Site Is Going Offline Due To MySQL Service Crashing Intermittently
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