Infrastructure

• "Invalid Archive Header" Error When Extracting Attachment Backup File
• "MySQL 1064 Error" While Deploying OnDemand Database Backup
• Accessing Kayako Classic Log Files
• Adding SSL Certificate to Kayako Classic OnDemand Default Domain
• Changing the Cache Folder of Kayako Classic Installation To Improve Performance
• Changing the Helpdesk Base URL in Kayako Classic
• Changing the Instance Backup Schedule for OnDemand
• Dealing With Large Kayako Classic Log Files With the Message "Loading Unoptimized Cache"
• Determining your Kayako database size
• Difference Between Kayako OnDemand and Download
• Disabling MySQL Strict Mode on the Server
• Emails Forwarded to a Kayako Classic Email Address/IDs Are Bouncing Back Instead of Generating Tickets
• Error: 'Access denied for user 'user'@'localhost''
• Error: 'Failed opening required __swift/config/config.php'
• Exporting a Backup of Your Tickets in Kayako Classic
• Fatal Error: 'Call to undefined function mysql_connect()'
• Fixing the "Warning: Zend Opcache API Is Restricted by..." Error Message
• Getting the Attachment Size of an Instance
• Handling PHP Deprecated Function Errors While on Kayako
• Handling the Error 'Autoexecute query: Insert support_searchindex' When Sending Emails
• Handling the PHP Fatal Error 'Uncaught Exception: Call to a Member Function Assign() on null' While Using the Instance
• Historical Storage Growth of an OnDemand Instance
• Identifying a Kayako Classic Instance Build Version Without Admin Access
• Identifying and Checking Changes Made Within the Instance
• Is There Any Requirement To Have Port 3306 Publicly Enabled When Hosting Kayako Classic in Azure?
• Kayako Classic is Loading Pages With Missing Logos and Stylesheets Not Applied
• Kayako Classic Loads Partially Blank
• Kayako Classic OnDemand is Displaying a 502 Bad Gateway Error or a Blank Page
• Kayako Classic OnDemand is Going Down
• Kayako Classic Site Is Going Offline Due To MySQL Service Crashing Intermittently