Kayako Classic Support Help Center home page
logoGo to New Kayako Sign in
Submit a request My Requests
Submit a ticket
  1. Kayako Classic Support
  2. Components
  3. Reporting & KQL

Sections

Reporting & KQL

Follow New articles New articles and comments
  • Can We Create KQL Query That Shows the Volume of Tickets Received From Customers in a Day and Were Replied by Agents on the Same Day?
  • Creating a Report that shows all tickets that got a post on a specific day
  • Creating a Report That Shows Survey Details
  • Error 'One of the Required Field Is Empty' When Creating a Report
  • Finding Active and Registered Users of the Instance
  • Fixing the Issue With Ticket Post Contents From KQL Query Returning With HTML Tags
  • How to Get a Report for the Number of Users Who Submitted Tickets Through the Support Center?
  • Introduction to Kayako Query Language (KQL)
  • KQL Matrix Reports Are Broken After an Upgrade
  • KQL Query to Pull Tickets Created by Staff With 'As a user' or 'Send an email' Option
  • Obtain Staff's Availability (Login and Logout Times)
  • Timestamps Are Displayed in UTC When a Report Is Exported in Excel Format
  • What Is the KQL Query That List Total Count of Tickets Handled by Agents?
  • What is the table/column storing the Ticket Assignee?
  • Why Is the Export as Excel Option When Downloading Reports Produces a File That Contains Only PHP Source Snippet?
ESW Capital Company Privacy Statement Terms of Use