Go to New Kayako
Reporting & KQL
- Can We Create KQL Query That Shows the Volume of Tickets Received From Customers in a Day and Were Replied by Agents on the Same Day?
- Concept Article - Custom Reports
- Creating a Report that shows all tickets that got a post on a specific day
- Creating a Report That Shows Survey Details
- Error 'One of the Required Field Is Empty' When Creating a Report
- Finding Active and Registered Users of the Instance
- Fixing the Issue With Ticket Post Contents From KQL Query Returning With HTML Tags
- How to Get a Report for the Number of Users Who Submitted Tickets Through the Support Center?
- Introduction to Kayako Query Language (KQL)
- KQL Matrix Reports Are Broken After an Upgrade
- KQL Query to Pull Tickets Created by Staff With 'As a user' or 'Send an email' Option
- Obtain Staff's Availability (Login and Logout Times)
- Timestamps Are Displayed in UTC When a Report Is Exported in Excel Format
- What Is the KQL Query That List Total Count of Tickets Handled by Agents?
- What is the table/column storing the Ticket Assignee?
- Why Is the Export as Excel Option When Downloading Reports Produces a File That Contains Only PHP Source Snippet?