Overview This article explains how to attach files to macro-generated replies. Information Macros can be used to generate predefined replies from Staff CP > Tickets > Macros > Insert Replies. But it i...
Overview Macros can save your team a ton of time by automating common replies or making common updates to support tickets. One action you can do with macros is updating the ticket type. However, when ...
Overview You may want to know where the text content of macros is saved in the database. Information The 'swmacroreplydata' table is used to store the text of the macros in the contents field. You m...
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