Changing the Helpdesk Base URL in Kayako Classic

Overview

As a Kayako Classic customer, you have the option to change your Kayako helpdesk base URL say from help.brewfictus.com  to support.brewfictus.com. If you are using the Kayako Classic download platform, you can change the base URL on your own. 

This article provides instructions on how to change or rename the Kayako Classic base URL.

Solution

Kayako Classic Download (On-premise)

If you need to update or change the product URL of your Kayako Classic Download (on-premise installation), follow these steps:

NOTE: The code assumes Kayako Classic is installed at a location /var/www/swift and MY-NEW-DOMAIN is the new URL. You need access to the server where your Kayako Classic resides.

1. 1. Get database details from config.php
      

      head -n50 /var/www/swift/__swift/config/config.php
      

   2. Check the product URL in database:
      

      select data from swsettings where vkey='general_producturl';
      

   3. Update product URL in database:
      

      update swsettings set data = 'https://MY-NEW-DOMAIN/' where vkey = 'general_producturl';

   4. Rebuild Cache of Help desk by following the instructions from the Rebuilding Helpdesk Cache Manually article.
      • NOTE: Cache files are written every time someone is accessing a Kayako installation. When you delete the cache through the steps above, some files may be left behind, which may cause issues in the UI. If you start to experience issues after performing this procedure, it may be helpful to go directly to the __swift/cache directory and delete everything from there!