Overview The recurrence feature allows you to set a recurrence date and time for this ticket and this ticket will be re-created with the same ticket properties at that set date and time. Once set, you...
Overview A Kayako instance might be growing large and one is looking for a way to remove/archive tickets that are older than a certain date. Solution Note: Using the Archiver app will delete records...
Overview You may ask if it's possible to create a rule that will automatically add the content of a ticket attachment into a private note in Kayako Classic. This article provides the answer to this co...
Overview Email Spam, also known as junk email or Unsolicited Bulk Email (UBE), is a subset of spam that involves nearly identical messages sent to numerous recipients by email. Kayako Classic provides...
Overview This article provides instruction on how to change the ticket ID type to show a sequence of numbers. Process For changing the ticket ID's to Sequential ticket ID's beginning from some particu...
Overview You might have set a file size restriction on certain file types but attachments that exceed the size specified are still able to go through when a user submits a ticket. This article provide...
Overview When you try to add file large images directly into the body of the ticket, you may sometimes experience performance issues on your helpdesk. The helpdesk may stop responding and consumes exc...
Overview When tickets are created in the help desk, they are unassigned, with no ownership. To assign new tickets to the staff members, you need to manually open the tickets and change the ownership. ...
Overview You may experience an issue when you drag and drop one or more images of at least 150 KB in size or more into the editor, the window will hang and freeze, and takes a long time to upload the ...
Overview You may ask if adding a hyperlink within the ticket internal note is possible in Kayako Classic. This article provides the answer to this concern. Information We are sorry to inform you tha...
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