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Articles

Turn here for advice on Kayako Classic's APIs, integrations, and mobile apps.

  • Open Source Software in Kayako Classic

    Overview This document lists the open source components of Kayako Classic. It is to the best of our knowledge and the information available at the time is complete with respect to the latest versions ...

  • Enabling LoginShare for User Accounts

    Overview LoginShare is the mechanism for authenticating your support desk users using an external database or authentication mechanism. With LoginShare, you can integrate your Kayako product with your...

  • Enabling LoginShare for Staff User Accounts

    Overview  LoginShare is the mechanism for authenticating your support desk users using an external database or authentication mechanism. With LoginShare you can integrate your Kayako product with your...

  • Accessing Kayako Classic Diagnostic Tools

    Overview The diagnostics area of the administrator control panel provides access to useful server and installation information that will help the support staff debug and troubleshoot issues faced duri...

  • Console-based search engine re-indexer

    Overview Propose to the customer to rebuild the indexing Further major search engine improvements. Despite the last update to the search engine, some problems remained when it came to scaling the sear...

  • Preventing Spam Tickets in Kayako

    Overview Spam tickets can only be created via the 3 possible ticket creation channels Email parser (incoming tickets via email) Ticket submission form (from the Help Center) Offline Live Chat messages...

  • Setting up OAuth in Kayako Classic using Office 365

      This document provides steps in setting up OAuth 2.0 in Kayako Classic using O365.   ⚠️ This is only available from version 4.94.7 onwards. You can refer to the following article for guidance Upgrad...

  • Setting up OAuth in Kayako Classic using Google

      This document provides steps in setting up OAuth 2.0 in Kayako Classic using Google.   ⚠️ This is only available from version 4.94.7 onwards. You can refer to the following article for guidance Upgr...